Student Protection Plan
/my/undergraduate/fees_refund_policy.page for our Malaysia campus.
Details of funding and bursaries can be found at: /studentservices/money-matters/student-funding/funding.page
The financial status of the University is such that it has cash reserves sufficient to provide refunds and compensation for students were we to identify any with an increased risk of non-continuation of study.
How we publicise this plan
We will publicise our Student Protection Plan to current and future students as follows:
- We will publish statements for future students on our website under our ‘fees and funding’ webpages.
- We will include key terms in our offer letter.
- We will provide full details in our student portal
- We will include reference to the Student Protection Plan in the University Regulations and policies
- We will ensure that student support teams in the University and Students Union are provided with full details to advise students should a need arise.
We will ensure that staff are aware of the implications of our Student Protection Plan when they propose changes to programmes by including reference to the plan in the Programme Approval process and in the Programme Closure process.
We will inform our students if there are to be material changes to their course in accordance with the process set out in Major/Intermediate/Minor Modifications to taught programmes which sets out types of changes, classification, approval method, action to be taken on change, date by which changes must be approved, how to notify students and responsibility for notification. This makes provision for new and existing students. /quality/programmes_and_modules/changes_to_programmes.page
In the event of implementation of any part of our Student Protection Plan, it will be re-publicised to all students through our student portal and by email, with detail about the mitigation being put in place for the specific issue. Depending on the situation, students may also be invited to individual or group meetings to discuss the issue. Students will be supported by their Personal Academic Tutors, will be able to access support through our Student Services function, and will be represented through the Student Representation System.
The Students’ Union Advice Centre provides free, independent and confidential support to all students in areas including complaints, academic matters, housing and finance.
We will review our Student Protection Plan on an annual basis through the Education and Student Experience Committee. 天发娱乐棋牌_天发娱乐APP-官网|下载 students will be involved in the review through representation of the Students’ Union on the Education and Student Experience Committee.
Updated August 2019: Submitted to the Office for Students and approved February 2020.
Reviewed May 2024